Madras Club has a strong commitment to providing excellent service to all of our members and visitors of this Web site, including respecting your concerns about privacy. We understand that you may have questions about how this Web site collects and uses the information that you provide to us. We have prepared this privacy statement ("Statement") to inform you of the privacy principles that govern this Web site (www.madrasclub.org).
This Statement contains numerous general and technical details about the steps we take to respect your privacy concerns. We have organized the Statement by major processes and areas so that you can quickly link to the information of most interest to you.
At Madras Club, meeting your needs and expectations form the foundation of everything we do--including protecting your privacy.
If after reviewing this Statement, you have any questions or privacy concerns please send an email to firstname.lastname@example.org or send a letter to:
Madras Club Attn:
General Manager 8,
Adyar Club Gate Road,
R A Puram,
Chennai 600028 India
This Statement was last updated on July 15, 2010. In the future, we may need to make additional changes. All changes will be highlighted here so that you will always understand our current practices with respect to the information we gather, how we might use that information and disclosure of that information to third parties.
This Web site does not collect personally identifiable information when you browse this Web site and request pages from our servers unless you voluntarily and knowingly provide it to us. This means that we will not know your name, your email address, or any other personally identifiable information just because you browse the Web site unless you:
- access the Web site from a link in an email that we sent;
- are a Madras Club member or have created a profile and you either log-in to your account or choose to be remembered via your cookie, including on your web-enabled mobile device.
In these cases we will know who you are based on the information you previously supplied to us. When you request a page from our Web site, our servers log the information provided in the HTTP request header including the IP number, the time of the request, the URL of your request and other information that is provided in the HTTP header. We collect the HTTP request header information in order to make our Web site function correctly and provide you the functionality that you see on this Web site. We also use this information to personalize content presented to you, better understand how visitors use our Web site and how we can better tune it, its contents, and functionality to meet your needs.
Information We Collect and How We Use It
1. When we need to collect personally identifiable information from you to provide you with a particular service, we will ask you to voluntarily supply us with the information we need. For example, if you would like to warn-in for an event, we will ask you for information about how many warn-ins required and whether the guests will be vegetarian or non-vegetarian. We will use your email address to send a confirmation and, if necessary, might use the other information to contact you for help in processing the warn-in.
Updating Your Madras Club Account Information
You can access and review, update, or deactivate your Madras Club information online. If you deactivate your account, all information not already required and stored as a condition of membership will be deleted.
Please note that Madras Club will never send you an email requesting your password, credit card number or other private information. If you receive an email that looks like it's from Madras Club, but asks you for your credit card number, it's a fraudulent email, or "phish." Delete the email.
If you believe "phishers" have gotten access to your personal or financial information, we recommend that you also change your password.
Madras Club Communications and Use of Member Information
Communications of relevant information is important to administering the Madras Club and providing you the opportunity to maximize the benefits of membership. We will only disclose member information to person(s) authorized by you; email service providers and mail houses that process mail for the Madras Club; in each case for the following purposes:
- In order to better service your account and preferences by keeping you informed of planned events through printed or electronic communication.
- To send confirmation of transactions performed on the web site.
We typically use third party service providers to send emails and SMS. These service providers are contractually prohibited from using your email address or cell phone number for any purpose other than to send Madras Club related messages.
We provide you the ability to define and modify your e-mail and SMS preferences online at anytime including unsubscribing from all communications. In addition, every time you receive an email, you will be provided the choice to opt-out of future emails by following the instructions provided in the email.
The Madras Club does not permit the sale of personally identifiable information to entities outside of the Madras Club. The Madras Club does not permit the transfer of personally identifiable information to entities outside of the Madras Club except as outlined above to third party service providers.
Obtaining an online Password for Your Madras Club Account
If you do not have online access to your account, please contact the admin office during working hours and provide them with your e-mail address and membership code. After verifying this information, you will be e-mailed a password that will enable use of the web site. Once you have an online Madras Club account, you may review, correct, or delete information online.
Securing the Transmission and Storage of Information
We treat the information you provide to us as confidential information; it is, accordingly, subject to our company's security procedures and policies regarding protection and use of confidential information. When we ask you for credit card data, it is transferred over a Secured Sockets Layer (SSL) line, provided you are using a SSL enabled browser such as Google Chrome, Microsoft Internet Explorer or Mozilla Firefox. We also use SSL on other pages where you would enter personally identifiable information. This ensures that your information is encrypted as it travels over the Internet. This secure mode is enabled before any such information is transmitted from your computer or web-enabled device. You will know you are in secure mode when the padlock or key icon in the lower right-hand or left-hand corner of the computer screen appears in the locked position. In addition, when accessing a secure server, the first characters of the site address will change from "http" to "https." After information reaches Madras Club server, it is stored on a secure Virtual Private server that resides behind firewalls designed to block unauthorized access from outside of Madras Club server.
Our Website uses "cookie" technology. "Cookies" are encrypted strings of text that a Web site stores on a user's computer. Our Web site requires the use of a Cookie throughout the online reservation process. Without Cookies we will not be able to keep information you enter on multiple pages together. Cookies also enable us to customize our Web site and offerings to your needs and provide you with a better online experience on Madrasclub.org. In addition, Cookies are used to:
- Allow registered users to sign in without typing their email address each time;
- Measure usage of various pages on our Web site to help us make our information more pertinent to your needs and easy for you to access; and
- Provide functionality such as online warn-in and other functionality that we believe would be of interest and value to you.
- You may set your browser to block Cookies (consult the instructions for your particular browser on how to do this), although doing so will adversely affect your ability to perform certain transactions, use certain functionality, and access certain content on our Web site.
Madras Club will disclose personally identifiable information without your permission when required by law, or in good faith belief that such action is necessary to investigate or protect against harmful activities to Madras Club guests, visitors, associates, or property (including this site), or to others.